Refund & Return Policy | Jammy’s Authentic Jerk

Food Orders Are Final

Due to the nature of fresh food preparation, all food orders are final once they have been prepared and served.

We do not offer refunds for:

Change of mind
Taste preferences
Incorrect orders not reported at pickup

If There’s an Issue

We’ll Make It Right

If something is wrong with your order, we want to fix it.

This may include:

Incorrect items
Missing items
Quality concerns

You must notify us:

Immediately in-store, or
Within a reasonable time after receiving your order

Once verified, we may offer:

A replacement item
A store credit
A partial or full refund at our discretion

Online & Delivery Orders

Responsibility and Timing

For orders placed through third-party platforms (DoorDash, Uber Eats, etc.):

Issues must be reported through the platform used
Refunds are subject to that platform’s policies

For direct orders placed with Jammy’s:

Catering Orders

Deposits and Cancellations

Catering orders may require deposits.

Deposits may be non-refundable depending on timing
Cancellations must be made in advance
Last-minute cancellations may not be eligible for a refund

Specific terms will be communicated at the time of booking.

Proof of Purchase

Required for Review

To process any request, you may be asked to provide:

Receipt or order confirmation
Details of the issue
Photos if applicable

Our Discretion

Case-by-Case Evaluation

All refund or replacement requests are reviewed individually.
Final decisions are made at the discretion of Jammy’s Authentic Jerk.

Contact Us

Report an Issue

If you experience a problem with your order, contact us directly:

Phone: 859-322-5459
Email: info@jammysrestaurant.com